Frequently Asked Questions

General Questions

What is VebHealth?

VebHealth is your trusted online destination for premium wellness and posture correction products. We are committed to helping you improve your health, posture, and overall well-being through carefully selected, high-quality products.

Are your products genuine?

Yes, absolutely! We source all our products from verified suppliers and ensure 100% authenticity. Your health and satisfaction are our top priorities.

Do you have a physical store?

Currently, VebHealth operates exclusively online to bring you the best prices and convenience. We deliver across India right to your doorstep.

Orders & Payment

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. Fill in your shipping details and choose your preferred payment method to complete your order.

What payment methods do you accept?

We accept multiple payment options for your convenience:

  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Credit/Debit Cards
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (COD)

Is Cash on Delivery (COD) available?

Yes! We offer Cash on Delivery across India. You can pay when your order is delivered to your doorstep.

Is online payment safe?

Absolutely! All online transactions are processed through Razorpay, a secure and trusted payment gateway. Your payment information is encrypted and completely safe.

Will I receive an order confirmation?

Yes, you'll receive an order confirmation email immediately after placing your order, along with tracking details once your order is shipped.

Shipping & Delivery

Do you ship across India?

Yes, we deliver to all locations across India.

What are the shipping charges?

Shipping charges vary based on your location and order value. Many of our products qualify for free shipping. You'll see the exact shipping cost at checkout before confirming your order.

How long does delivery take?

Delivery typically takes 5-7 business days depending on your location. Metro cities usually receive orders faster, while remote areas may take a bit longer.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email and SMS. You can use this to track your order's delivery status.

What if I'm not available during delivery?

Our delivery partners will attempt delivery 2-3 times. If you're unavailable, they'll leave a notification with instructions for rescheduling or pickup.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within the timeframe specified in our Return Policy. Please refer to our Returns & Refund Policy page for complete details.

How do I return a product?

Contact our customer support team with your order number and reason for return. We'll guide you through the return process and arrange pickup if applicable.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned product. The amount will be credited to your original payment method.

Can I exchange a product?

Yes, exchanges are subject to product availability. Please contact our support team to arrange an exchange.

Product Questions

How do I choose the right size?

Each product page includes detailed size guides and measurements. If you're unsure, please contact our customer support team for personalized assistance.

Are your posture correctors suitable for everyone?

Our posture correctors are designed for adults and are adjustable to fit most body types. However, if you have specific medical conditions, we recommend consulting your healthcare provider before use.

How long should I wear a posture corrector?

We recommend starting with 20-30 minutes per day and gradually increasing the duration as your body adjusts. Refer to the product instructions for specific guidance.

Do you offer bulk orders?

Yes! For bulk or corporate orders, please contact us at support@vebhealth.in with your requirements.

Customer Support

How can I contact customer support?

You can reach us through:

  • Email: support@vebhealth.in
  • Contact form on our website
  • Phone: [Your phone number]

Our support team is available Monday to Saturday, 10 AM - 6 PM IST.

I have a question not listed here. What should I do?

Please don't hesitate to contact our customer support team. We're here to help and will respond to your query as quickly as possible!

Privacy & Security

Is my personal information safe?

Yes, we take your privacy seriously. All personal information is encrypted and stored securely. We never share your data with third parties without your consent. Please read our Privacy Policy for more details.

Do you send promotional emails?

We may send you updates about new products, offers, and health tips. You can unsubscribe from these emails at any time using the link provided in each email.